Shipping & Delivery Policy

At Glaxy Custom, we believe fast and transparent shipping is part of great customer service. Below you’ll find everything you need to know about processing, delivery time, and shipping fees.

Order Confirmation

Once your order is successfully placed, you will receive a confirmation email from [email protected].

If you do not see it in your inbox, please check your spam or promotions folder.

United States Orders

Processing Time

• 3–5 business days (Monday–Friday)
• Cut-off time: 7:00 PM (GMT+7)

Orders placed after the cut-off time will begin processing the next business day.

Estimated Delivery Time

• Standard Shipping: 7–14 business days after shipment
• Express Shipping: 6–10 business days after shipment

We partner with trusted carriers such as UPS, USPS, and DHL to ensure secure and reliable delivery. Carrier selection is based on the fastest and safest option available.

Shipping Fees

• Standard Shipping: $6.05
• Express Shipping: $20.05

Vietnam Orders

Processing Time

• 1–3 business days (Monday–Friday)
• Cut-off time: 7:00 PM (GMT+7)

Estimated Delivery Time

• 3–5 business days after shipment

Shipping Fee

• Free Shipping Nationwide

We ship via trusted carriers such as UPS, FedEx, and DHL, selected based on efficiency and reliability.

Safe Delivery Guarantee

All products are manufactured and dispatched directly from our main factory in Vietnam.

For added security, we recommend selecting Signature Required Service at checkout if you prefer not to leave your package unattended.

If your package is lost in transit, please contact us immediately. We will assist in filing a carrier claim and work toward a resolution as quickly as possible.

Delayed Orders

If you have not received your order within 3 weeks of shipment, please contact us at:
[email protected]

Our support team will investigate and provide an update within 24–48 hours.

Taxes & Duties

• 🇺🇸 USA: No additional taxes charged at checkout.
• 🇻🇳 Vietnam: No additional taxes charged.

Please note that international customs policies may vary depending on destination regulations.

Need Help?

We are committed to making your shopping experience smooth and worry-free.

For any questions regarding shipping or delivery, please contact:
[email protected]

We’re happy to help!